HELP CENTER
Frequently Asked Questions
Everything you need to know about ordering, payment, delivery, returns, and pre-orders at ORLO. Can’t find your answer? Our team is a WhatsApp message away.
Orders & Payment
Simply browse our Skincare, Makeup, Haircare, and Bath & Body categories, add your favorite products to the cart, and proceed to checkout. Fill in your delivery details and choose a payment method to confirm your order.
We accept Cash on Delivery (COD), Bank Transfer, JazzCash, and EasyPaisa. You can select your preferred method at checkout.
Yes, as long as your order hasn’t been dispatched yet. Contact us as soon as possible via WhatsApp or phone at 0325-3656996 with your order number, and our team will assist you.
Shipping & Delivery
Yes, we deliver nationwide — from major cities like Karachi, Lahore, and Islamabad to smaller towns across Pakistan.
Delivery is completely free on orders over Rs 3,000. Orders below this amount may include a small delivery charge, shown clearly at checkout before you confirm.
Orders are dispatched from Karachi within 24 hours of confirmation. Delivery typically takes 2–5 business days depending on your city.
Returns & Exchanges
We accept returns and exchanges within 7 days of delivery, provided the product is unopened, unused, and in its original packaging along with the invoice.
For hygiene and safety reasons, opened or used skincare and makeup items can’t be returned or exchanged — unless the product arrived defective, damaged, or incorrect.
Contact us at sales@orlo.com or 0325-3656996 within 7 days of delivery with your order number, and our team will guide you through the process.
Pre-Orders
A pre-order lets you reserve a product before it officially arrives in our Pakistan warehouse — perfect for new Korean skincare and makeup launches. You can reserve via our Pre-Order form or WhatsApp.
Usually 25–30% of the product price. Our team confirms the exact amount once your pre-order request is received.
Most pre-orders arrive within 2–4 weeks of confirmation, depending on the brand and international shipment schedule.
Products & Authenticity
Yes, every product on ORLO is sourced directly from authorized brand distributors and official suppliers — we never sell counterfeit or tampered items.
We work with authorized distributors in Korea and internationally recognized beauty suppliers to bring genuine, trending skincare and makeup to Pakistan.
Each product page lists the skin types it’s best suited for. If you’re still unsure, message us on WhatsApp and our team will help you pick the right one.
Account & Support
No, you can check out as a guest. Creating an account is optional but makes it easier to track past orders and re-order your favorites faster.
You can reach us via WhatsApp or phone at 0325-3656996, or email sales@orlo.com. We’re available Monday–Saturday, 10:00 AM to 8:00 PM.
Shipping & Delivery
Yes, we deliver nationwide — from major cities like Karachi, Lahore, and Islamabad to smaller towns across Pakistan.
Delivery is completely free on orders over Rs 3,000. Orders below this amount may include a small delivery charge, shown clearly at checkout before you confirm.
Orders are dispatched from Karachi within 24 hours of confirmation. Delivery typically takes 2–5 business days depending on your city.
Shipping & Delivery
Yes, we deliver nationwide — from major cities like Karachi, Lahore, and Islamabad to smaller towns across Pakistan.
Delivery is completely free on orders over Rs 3,000. Orders below this amount may include a small delivery charge, shown clearly at checkout before you confirm.
Orders are dispatched from Karachi within 24 hours of confirmation. Delivery typically takes 2–5 business days depending on your city.
Returns & Exchanges
We accept returns and exchanges within 7 days of delivery, provided the product is unopened, unused, and in its original packaging along with the invoice.
For hygiene and safety reasons, opened or used skincare and makeup items can’t be returned or exchanged — unless the product arrived defective, damaged, or incorrect.
Contact us at sales@orlo.com or 0325-3656996 within 7 days of delivery with your order number, and our team will guide you through the process.
Pre-Orders
A pre-order lets you reserve a product before it officially arrives in our Pakistan warehouse — perfect for new Korean skincare and makeup launches. You can reserve via our Pre-Order form or WhatsApp.
Usually 25–30% of the product price. Our team confirms the exact amount once your pre-order request is received.
Most pre-orders arrive within 2–4 weeks of confirmation, depending on the brand and international shipment schedule.
Products & Authenticity
Yes, every product on ORLO is sourced directly from authorized brand distributors and official suppliers — we never sell counterfeit or tampered items.
We work with authorized distributors in Korea and internationally recognized beauty suppliers to bring genuine, trending skincare and makeup to Pakistan.
Each product page lists the skin types it’s best suited for. If you’re still unsure, message us on WhatsApp and our team will help you pick the right one.
Account & Support
No, you can check out as a guest. Creating an account is optional but makes it easier to track past orders and re-order your favorites faster.
You can reach us via WhatsApp or phone at 0325-3656996, or email sales@orlo.com. We’re available Monday–Saturday, 10:00 AM to 8:00 PM.
Still Need Help?
Can't find what you're looking for? Our team typically replies within 30 minutes on WhatsApp.
