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We'd Love To Hear From You

Questions about an order, a pre-order, or just want product advice? Reach our Karachi-based team via WhatsApp, phone, email, or the form below — we usually reply within 30 minutes on WhatsApp.

WhatsApp

Fastest way to reach us

+92 335 2839520

Call Us

Mon–Sat, 10:00 AM – 8:00 PM

+92 335 2839520

Email Us

We reply within 24 hours

sales@orlo.com

Visit Us

Our Karachi office

Gulshan-e-Iqbal, Karachi

Send Us A Message

Fill out the form and our team will get back to you within 24 hours.

ORLO Office

4-7 Islamic Plaza, Gulshan-e-Iqbal, Karachi

Get Directions →

GET IN TOUCH

Monday – Saturday 10:00 AM – 8:00 PM
Sunday Close
WhatsApp Support 7 days a week

Need a quick answer?

Skip the wait - message us directly on WhatsApp and get a reply in minutes.

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Have A Quick Question?

Before you reach out, check our FAQ page — most questions about orders, delivery, returns, and pre-orders are already answered there.

How long does delivery take?

Orders are dispatched from Karachi within 24 hours of confirmation. Delivery typically takes 2–5 business days depending on your city.

What is your return policy?

We accept returns and exchanges within 7 days of delivery, provided the product is unopened, unused, and in its original packaging along with the invoice.

Are your products 100% authentic?

Yes, every product on ORLO is sourced directly from authorized brand distributors and official suppliers — we never sell counterfeit or tampered items.

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