All sales are final.

Once a product is delivered, it cannot be returned or exchanged under any circumstances.

No exceptions.

Whether the product is sealed, unused, or opened — we do not accept returns in any case.

Review before placing your order.

Please read all product details carefully and ensure accuracy before confirming your order.

Incorrect or damaged items.

If you receive a wrong item or there is a delivery issue, contact us within 24 hours of receiving your order. Our team will assist you accordingly.

By placing an order on ORLO, you confirm that you agree to this policy and understand that returns or exchanges are not allowed.